MICHAEL PENAFLOR
michaelspenaflor@gmail.com
301-500-5142
PROFESSIONAL SUMMARY
Entrepreneurial-minded and inspiring team leader with over 20 years of experience driving brand transformation and delivering measurable results in fast-paced environments. I excel at analyzing business needs, applying critical path theory, and aligning financial operations with long-term goals to implement practical solutions that enhance profitability and efficiency. For example, I led a team that significantly improved operational processes within one year. Skilled at leading high-performing teams through transformative leadership and cultivating trusted relationships with business partners to capitalize on new opportunities. Committed to staying ahead of industry trends to deliver value-driven solutions, empower brands, and drive positive change in today’s dynamic business landscape.
WORK EXPERIENCE
MSP & ASSOCIATES – Founder and Sr. Associate, MAR 2024 – present
· Led a business turnaround resulting in an $8MM sale, while retaining most real estate assets.
· Formulated and executed comprehensive growth and exit strategies to facilitate profitable business transactions and maximize returns for owners.
· Played a key role in founding a non-profit, creating SOPs, and ensuring regulatory compliance for efficient operations.
· Consulted for small businesses, implementing custom turnaround strategies that improved profitability and stability.
· Advised clients on process development, financial structuring, and strategic planning for sustainable growth and exit strategies.
INTERNATIONAL DEVELOPMENT SERVICES INC. (IDS) – Senior Business
Consultant, NOV 2022 – FEB 2024
· Collaborate with the Senior Project Manager and Consulting Services Director to oversee projects, monitor progress, assess client needs, provide updates, and devise upselling strategies.
· Create and implement plans to help clients achieve goals, identify process inefficiencies, and recommend improvements.
· Perform market research to analyze audience, trends, and competitors, providing data-driven recommendations.
· Review financial statements and forecasts to advise clients on profitability and financial health.
· Evaluate business risks and develop mitigation plans, including contingencies and insurance advice.
FEDEX GROUND SLC LOGISTICS (ISP/CSP FEDEX GROUND) – Business Contact, 2022 – 2023
· Drove strategic initiatives to increase profitability and secure contracts, while overseeing logistics for efficient delivery.
· Collaborated with Branch Operations, Legal, and Senior Management to improve processes and ensure compliance.
· Enhanced performance by monitoring industry trends and regulations for informed decisions, and controlled transportation costs through effective negotiation.
· Managed major projects, including contract renewals, recruitment, HR functions, and customer service.
MOTIR SERVICES INC – Director of Operations
Washington, District of Columbia, 2021 – 2022
· Command the full spectrum of business operations, steering finance, human resources, operational management, and business growth strategies.
· Strategically guide the organization’s financial health, overseeing fiscal operations and contributing to optimizing financial performance.
· Innovate in talent acquisition and workforce development, establishing a robust talent pipeline and rapidly filling roles with high-caliber candidates.
· Forge and nurture client relationships, expanding business networks while consolidating and enhancing existing client partnerships for sustained business success.
FEDEX GROUND PEDRO SV INC. (ISP/CSP FEDEX GROUND) – Senior Manager
Gaithersburg, MD, 2018 – 2021
· Spearheaded the creation and execution of innovative programs aimed at elevating profitability and securing contract continuity, aligning with organizational goals and market dynamics.
· Pioneered collaborative efforts with Branch Operations and partnered with Legal and Senior Operations teams to refine and elevate operational processes, enhancing team efficiency and fortifying compliance with industry principles.
· Vigilantly supervised and optimized organizational performance, staying abreast of and adapting to evolving industry regulations and legal mandates to drive informed strategic decision-making.
· Orchestrated key long-term initiatives, including the negotiation of contract renewals and management of critical recruitment phases, while diligently overseeing the day-to-day management of Delivery Resources operations.
FEDEX GROUND PEDRO SV INC. (ISP/CSP FEDEX GROUND) – Operations Manager & Business Contact
Gaithersburg, MD, 2009 – 2018
· Directed intricate logistics for multi-stop deliveries, utilizing advanced planning systems for meticulous tracking of resources and movement, ensuring operational precision and heightened efficiency.
· Championed outstanding client relations by proactively addressing distinctive requests and queries, solidifying a reputation for excellent customer engagement.
· Facilitated cohesive collaboration with supply chain stakeholders, playing a pivotal role in the seamless execution of end-to-end operational processes.
· Administered a broad range of transportation activities, from cultivating key industry relationships to strategically overseeing cost management and price negotiations, while also leading Human Resources initiatives including workforce recruitment and skill development.
FEDEX GROUND PEDRO SV INC. (ISP/CSP FEDEX GROUND) – Driver/Courier
Gaithersburg, MD, 2008 – 2009
· Efficiently managed the collection and dispatch of client parcels, ensuring punctual and accurate delivery in line with client specifications.
· Orchestrated logistics and timing in collaboration with team members and customers, optimizing route planning and delivery schedules.
· Skillfully navigated operational challenges, conducting thorough verifications and implementing solutions, escalating to superiors when necessary.
· Cultivated a strong rapport with clients and team through clear and effective communication, contributing to smooth delivery operations and high client satisfaction.
DHL EXPRESS ONE LOGISTICS – Driver/Courier
Bethesda, MD, 2008 – 2009
· Expertly executed timely pickup and delivery of customer materials, adhering strictly to designated schedules and specific client requirements.
· Diligently ensured full compliance with all delivery specifications, operational regulations, and safety standards during transit.
· Proactively addressed and resolved customer inquiries, providing exceptional service and fostering positive client relationships through effective communication.
· Maintained a consistent record of reliability and efficiency in managing delivery routes and schedules, ensuring the highest level of customer satisfaction and service quality.
EDUCATION
Bachelor of Science
Major in Business Management and Entrepreneurship
San Beda College
Manila, Philippines, 2005
CORE COMPETENCIES
· Business Models Assessment
· Growth Transformation
· Strategy Vision & Execution
· Operational Optimization
· Metrics & Data-driven Solutions
· Negotiating & Contracting
· Market Trends Assessment
· Continuous Process Improvement
· Regulatory Compliance
· Cash Management
· Holistic Project Management
· Critical Path Method
· Transformative Leadership
· Team Training & Mentoring
· Cross-Departmental Cooperation
· Key Stakeholders Engagement
· Strategic Partnerships & Alliances
SOFT SKILLS
· Analytical Thinking
· Sound Decision-Making
· First-Rate Attention to Detail
· Accuracy & Thoroughness
· Complex Problem-Solving
· Integrity & Accountability
· Excellent Communication
· Time Management
· Multitasking & Prioritization
· Strong Organization
· Relationship-Building
· Excellent People Skills