ALEKSANDAR KRCHMAROV
Skopje – North Macedonia, 1000 MK • +38975400935 • Viber
aleksandar.krchmarov@a1.mk/aleksandarkrchmarov@gmail.com/aceenergie@gmail.com
https://www.linkedin.com/in/aleksandar-krchmarov
Professional Summary
Driven by a results-focused approach, I excelled at A1 Macedonia – Telecom Austria Group, enhancing system reliability to 99.9% uptime through expert Linux/Windows OS management and proactive problem-solving. My collaboration with cross-functional teams and vendors underscores my strong analytical skills and commitment to quality assurance. Also, Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with
a high degree of accuracy.
Skills
• Quality Assurance
• Emergency Response
• Management collaboration
• Technical communication
• Quality Assessment
• Proficient in: Linux and Windows OS
• System installations
• Schematics Interpretation
• Analytical Skills
• Professionalism
• Team Collaboration
• Attention to Detail
• Teamwork and Collaboration
• Problem-solving abilities
Work History
Operation System Support Senior Specialist, 01/2023 to Current A1 Macedonia – Telecom Austria Group — Skopje, North Macedonia
• Preforming monitoring and support and maintenance for applications Operating Systems and servers (Physical-Bare Metal and Virtual Machines) in Al Macedonia Telecommunication infrastructure.
• Implementation of new solutions, new systems
• Integrations with different systems, upgrade on systems that are already in use (hardware and software upgrade).
– Support and administration of various systems and applications including:
• ENM( Ericsson Network Management for Radio and Core mobile Network and PM, FM and CM tool), ENIQ system – part of ENM (Performance Management system for data collection , processing and reporting ), CAS Human Access ( Remote user access gateway for Ericsson Core & Radio Systems), Helix (Performance Management system for data collection , processing and reporting ) , SON ( Self Organizing Network –
Support for out of the box solutions and modules and custom modules development) , SARA ( Network Analytic Portal , Machine Learning and Al techniques to support network planning tools and operations as well marketing and sales) , Huawei NetEco & PowerEco system ( for smart Power distribution units and electrical components) ,
SMARTPORTAL – GIS ( GeoVisualization and analytics for mobile and fixed networks)
• Planning and implementing future upgrade on systems and keeping the software up to date and working without any problems 24/7/365 days per year.
• Defining service quality KM’s, analysis, reporting and presenting. Proposing performance monitoring solutions and integrating and testing applications.
• Close collaboration with support vendors (Ericsson, ZTE, Bulb, Huawei, S&T,etc.) for future applications development and hardware upgrade on active systems.
• Replacement of faulty hardware on servers (Linux and Windows OS) with support vendors and installations of patches and security updates on active systems ensuring that systems are up and running 99.9% of the time.
Network and Service Operations Senior Specialist, 07/2015 to 12/2022 A1 Macedonia — Telecom Austria Group — Skopje
• Extensive monitoring, remote maintenance and troubleshooting of core, transport and access network elements.
• Investigate service interruptions through the use of various network management tools, including : SolarWinds, Ericsson Network Manager (ENM for mobile
networks) ,Cisco Prime Central (MPLS) , Nokia DWDM, HP Service Manager (HPSM –
Incident and Change
Management system), Anritsu MasterClaw Service Assurance solution, InfoVista, NNMi
(Network Node Manager i), U2000 Huawei and ZTE Netnuman (GPON/FTTH services) , FEM (DOCSI S technologies ), APC Data Center by Schneider Electric (Power supply, UPS, AC ,PDU’s, DC systems in Data Centers and HUB locations) ,
EnviroMux NTI ( Power supply, Generators, UPS, Temperature monitoring in Data
Centres and HUB locations) , Agama (Monitoring for DVB- T, DVB-C and IPTV), ZTE
NetNumen( mobile network BTS), Sigos (Testing probes / customer experience) , SiteScope and other monitoring tools;
• Troubleshooting upon the customer complaints.
• Monitoring of IT and BSS systems.
• First Line of Support for SLA customers
• Do fault and performance reporting on daily and weekly basis;
• Work closely with network engineers, field technicians, equipment vendors, and telecom carriers to troubleshoot and resolve various types of network issues and outages;
• Provide information on a need-to-know basis to high-level management, Customer Service, etc. about current problems and special situations in the network.
• Develop NSOC operational procedures.
• Defining service quality KPTs, analysis, reporting and presenting. Proposing performance monitoring solutions and integrating and testing applications.
• Take part in field works for ongoing problems on installed equipment in Data Centers and on field locations;
• Provide technical support to field engineers and helpdesk agents in a 24×7 environment.
• Working in shifts 24x7x365
• Collaborate with geo-located internal teams and external clients.
• Define L1 standards and processes.
Senior Technical Support Specialist, 03/2009 to 07/2015 Al Macedonia — Telecom Austria Group — Skopje, North Macedonia
• Responsible for taking & logging incoming calls & providing efficient customer support for all 1st Line and 2nd Line issues relating to Internet (ADSL/ FTTH, WADSL, DOCSIS /
HFC, mobile internet), Telephony (fix, mobile 2G, 3G, 4G, 59, Digital television ( DVB- C , DVB-T and IPTV) Hosting solution;
• Handle incoming incidents via the phone / e-mail and ticketing tools promptly and effectively;
• Diagnose and resolve a wide range of technical issues over the phone ( problems with customers equipment , configuration of equipment);
• Provide troubleshooting and configuration support for client desktop and network ( OS and equipment) ;
Electro technician- Electronician, 06/2002 to 02/2009 Self Employed Services — Skopje, North Macedonia (Remote)
• Working experience and solving problems with electronics (all types of electronics equipment’s) and also installation of all types of electronics equipment.
• Working experience and solving problems with electronics in vehicles.
• Working Experience in electrical installations (installation and connectivity) and power distributions units, and also resolving problems with this type of challenges.
• Experience in audio and video systems (monitoring and surveillance, conference & meeting rooms, installing audio equipment and etc.
Education
– High School Diploma: 06/2002
DSTU Kole Nedelkovski – Veles, North Macedonia
• Professional Development Studies: Electro technician- Electronician, 1998 – 2002
– High School Diploma :07/2025
–
Car-Traffic School Centre of the City of Skopje “Boro Petrushevski”
• Professional Development Studies: Automotive Electronics Technician, 2024-2025
– Final Exam Project Task: ABS Braking System Testing.
– Other Courses and certifications:
• Completed Coursework and diploma: Linux System Administrator (LPICI and LPIC2), 2023
• Completed Coursework: Ericsson Network Management (ENM) and ENIQ (Ericsson Network IQ), 2022-2023
• Completed Coursework: Huawei NetEco & PowerEco (Solar power and smart PDU’s) – 2023
• Completed Coursework: Microsoft 365 tools. 2022
• Completed Coursework and diploma: DA — 100: Analyzing Data with Power BI – 2021
• Completed Coursework: Linux RHEL and Windows OS – 2019
• Completed Coursework: Cisco Prime Central NMS and Fault Management training – 2019
• Completed Coursework: PHP with MySQL – 2018
• Completed Coursework: CCNA – 2018
• Completed Coursework: Huawei Optix RTN 900 MW links – 2016
• Completed Coursework: SingleRAN8.0 GSM MBTS 1st and 2nd Line Maintenance
Training (BTSs- 3900, 3900A, 3900E, 3900C, 39000. Huawei Technologies co – 2014
• Completed Coursework: Training for DVB-T, DVB-C and IPTV technologies (monitoring and fault detection) – 2013
Languages
Macedonian: Native language
English :Upper intermediate Advanced
Serbian: Advance Elementary
Norwegian; Beginner