BANDER RADEIN
Location: Tirana, Albania Phone: +355 68 607 8531 | Email: bandarof@gmail.com
Results-driven business leader with over 20 years of experience in digital marketing, call center optimization, and IT strategy. Proven success in client onboarding, CRM automation, fintech advisory, and operational transformation. Fluent in Arabic and English, with a strong track record across the GCC. Passionate about elevating customer experiences, empowering support teams, and scaling high-performance service operations
💼 Professional Experience
We are fiber (Klarna AB)— Customer Service Representative
📍 Tirana, Albania | 🗓 May 2025 – Present
Provided top quality multilingual customer service to clients of Klarna bank over email.
Provided technical support and guided customers through technical issues.
Provided feedback to upper management based on customer experience.
CryptoNomad Ai— Founder
📍 Remote | 🗓 Jan 2024 – Present
Developed a highly adaptive TradingView script for trade automation.
Implemented adaptive trailing take-profit, stop-loss based on ATR and trend strength, ensuring <5% risk per trade.
Developed Adaptive weighted indicators’ incentive scoring, weights are adjusted through machine learning based on recent performance.
Developed commercial subscription-based module for selling “protected code” access to script and all supporting material for clients interested in trade automation.
Full Scope Digital — Founder
📍 Jeddah, Saudi Arabia | 🗓 Jan 2024 – Jan 2025
Founded and led a digital marketing agency offering custom marketing solutions, SEO, PPC, and branding.
Designed and launched a user-friendly quotation calculator, enabling clients to receive instant digital marketing estimates.
Built a centralized client hub for managing campaigns, tasks, files, and communication—enhancing transparency and collaboration.
Integrated semi-automated workflows for onboarding, contracts, and payments to streamline client servicing and reduce turnaround time.
Provided Blockchain technology consultations to clients.
PromoHouse — Systems Administrator
📍 Manama, Bahrain | 🗓 Jul 2023 – Jan 2024
Managed backend infrastructure and CRM tools for ongoing B2B marketing campaigns.
Managed high performance technical SEO for clients.
Automated live chat, ticketing, and client response processes—improving SLAs and digital campaign delivery.
Binance — P2P Cryptocurrency Merchant
📍 Remote | 🗓 Jul 2022 – Present
Built a trusted merchant profile and grew transactional volume by 150% through strategic marketing and fast customer service.
Developed a robust KYC process for P2P clients.
Provided consultations for regulatory body NGO.
Provided 24/7 customer support in high-pressure, real-time financial environments.
Used CRM systems and dispute-resolution strategies to ensure safe and smooth P2P trades.
Kidana Development Company — Historic Sites Manager
📍 Makkah, Saudi Arabia | 🗓 Apr 2021 – Nov 2022
Managed operations for historic sites, focusing on preservation and visitor engagement.
Supervised visitor services and digital booking operations across multiple heritage sites.
Delivered improvements to visitor engagement through digital ticketing and multilingual communication.
Bitcoin Gold — Arabic Community Admin
📍 Dubai, United Arab Emirates | 🗓 Apr 2018 – Present
Drove awareness and adoption of Bitcoin Gold through community meetups, conferences, and social media campaigns.
Developed educational materials to simplify blockchain concepts for non-technical audiences.
Represented the project at major blockchain events, boosting engagement and trust in the ecosystem.
NOMAD — Founder
📍 Jeddah, Saudi Arabia | 🗓 Jan 2011 – May 2019
Directed daily operations, logistics, and IT support.
Designed and developed a comprehensive web platform for tour operators.
Established marketing strategies and loyalty programs, resulting in a significant increase in customer retention and satisfaction.
Implemented a comprehensive CRM system for managing client booking, and ticketing plus billing.
Established a monthly newsletter to increase client retention and engagement.
SAAD Group — IT Consultant
📍 Khobar, Saudi Arabia | 🗓 Jan 2010 – Jan 2011
Established company presence and developed brand strategy & project management.
Received comprehensive training on Avaya products and solutions.
Established the company client base for enterprise IP telephony and sip services.
Saad Specialist Hospital — Strategic Planning Process Analyst
📍 Khobar, Saudi Arabia | 🗓 Jan 2008 – Jan 2009
Supported the implementation of the Hospital Strategic Management System.
Facilitated software integrations and reporting dashboards that enhanced operational oversight.
Managed the hospital strategic planning worksheet.
Administrative secretary of the strategic planning committee.
Saad Specialist Hospital — Manager, Appointment Department (Call Center)
📍 Al Khobar, Saudi Arabia | 🗓 Jan 2007 – Jan 2008
Administrative secretary of the strategic planning committee.
Led operations for the hospital’s centralized call center, managing patient scheduling, inquiries, and daily workflows.
Trained and supervised multilingual staff, integrated CRM systems, and reduced no-show rates by 30%.
Reorganized call flow protocols, improving average handling time (AHT) and patient satisfaction scores.
Reduced doctor appointment slots from 30 minutes to 20 minutes to increase efficiency.
ART Group s.a.r.l. — IT Manager
📍 Beirut, Lebanon | 🗓 Jan 2005 – Dec 2006
Rolled out IT systems, POS software, and CRM solutions across multiple retail branches.
Led technical support and improved uptime and sales tracking systems.
📚 Education
Northeastern University, Boston, USA
B.Sc. in Computer Engineering Technology | 1998 – 2003
Valley Forge Military Academy, USA
Diploma in Leadership & Organizational Behavior | 1996 – 1998
🧠 Key Skills
IT Systems Development & Administration
Call Center Operations & CRM Automation
Customer Experience (CX) Strategy
Digital Marketing & Campaign Management
Fintech Services & Payments
Workflow Optimization & Onboarding Systems
Remote Team Management & Multilingual Communication
🌍 Languages
Arabic – Native | English – Full Professional | Spanish – Elementary | French – Elementary