Hitendra ********

HITENDRA MALPEKAR
Global Technology Operations Leader | Service Delivery Director | Cloud, DevOps & Middleware
Transformation | AI-Driven Operations
📍 India (Open to Global Relocation) | ✈️ Visa Sponsorship Required
📞 +91 9152111557 | ✉️ hittendra.career@gmail.com
🔗 LinkedIn: https://www.linkedin.com/in/hittendra-malpekar
EXECUTIVE SUMMARY
Senior Technology & Service Delivery Leader with 22+ years of global experience driving large-scale IT
Operations, Middleware Platforms, Cloud & DevOps transformation, and mission-critical service
delivery for Fortune 500 and regulated enterprises (BFSI, Telecom, Technology). Proven ability to own
P&L-impacting operations, deliver 99.9%+ availability, lead multi-country teams, and modernize
legacy platforms into cloud-ready, resilient, and automated ecosystems.
Recognized for executive stakeholder management, crisis leadership, AI-enabled operational
efficiency, and building high-performance engineering organizations. Targeting Director / Senior
Director / Head of Technology Operations / Platform Engineering / SRE / Service Delivery roles
globally with compensation in the ₹1.5 – ₹2.5 Cr+ INR range (USD/EU equivalent).
CORE LEADERSHIP & TECHNICAL SKILLS (ATS KEYWORDS)
Leadership & Management
• Global Service Delivery Management • IT Operations Leadership • Platform Ownership
• Executive Stakeholder Management • Budget & Vendor Management
• SLA / KPI Governance • Risk & Compliance • Audit Management
• Org Design & Talent Development • Crisis & Major Incident Leadership
Technology & Platforms
• Middleware: TIBCO BW 5/6, EMS, RV, BE, BPM, Hawk, TRA, ActiveSpaces
• Messaging: IBM MQ, RDQM • Application Servers: Apache Tomcat
• Cloud: Microsoft Azure (IaaS, PaaS), Private Cloud, Hybrid Cloud
• OS & Infra: Linux (RHEL), Citrix
DevOps, SRE & Observability
• Azure DevOps • CI/CD • Infrastructure Readiness
• Monitoring: Prometheus, Grafana
• Automation: Shell Scripting • ITSM: ServiceNow
AI & Modernization
• Generative AI (GenAI) for Ops Automation
• AI-Augmented Incident Analysis & Productivity
• Platform Modernization • Legacy-to-Cloud Migration
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PROFESSIONAL EXPERIENCE
TATA CONSULTANCY SERVICES (TCS) – Global Clients
Associate Consultant | Service Delivery Lead | Chapter Lead
Oct 2020 – Present
• Own end-to-end service delivery for complex middleware and integration platforms supporting
business-critical, high-transaction workloads across global regions.
• Achieved 99.5%+ SLA compliance and reduced P1/P2 incidents by 25–35% YoY through preventive
governance, RCA rigor, and automation-led operations.
• Led platform modernization and cloud readiness initiatives, improving deployment velocity by 15–
30% and significantly reducing technical debt.
• Drove AI and GenAI adoption for operational analytics, prompt-driven automation, and knowledge
acceleration, cutting manual operational effort by 20–40%.
• Acted as Chapter Lead for TIBCO & IBM MQ, defining global standards, SOPs, skill frameworks, and
succession planning.
• Strengthened executive communication and governance cadence, maintaining 90%+ Customer
Satisfaction Index (CSI) consistently.
• Mentored managers and senior engineers, reducing onboarding time by ~30% and building a
scalable, resilient delivery organization.
IDC TECHNOLOGIES
Associate Consultant
Nov 2019 – Oct 2020
• Led enterprise-wide vulnerability remediation for a BFSI client, resolving 10,000+ security findings
within 6 months.
• Coordinated with Product Owners, Security, and Infra teams to harden IBM MQ and TIBCO platforms
under strict compliance mandates.
OUTWORKS SOLUTIONS
TIBCO Lead
Nov 2017 – Sep 2018
• Architected and validated Disaster Recovery (DR) environments for Jio Payment Bank & Jio Money,
ensuring regulatory compliance.
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• Delivered 99.9% uptime through EMS tuning, Tomcat upgrades, and proactive incident prevention.
RELIANCE INTEGRATED SERVICES
Senior Manager – Middleware Operations
May 2014 – Oct 2017
• Led middleware operations for DTH and eRecharge platforms, including migration to new
infrastructure.
• Owned audit readiness, compliance, DR drills, and team upskilling across evolving TIBCO stacks.
3i INFOTECH – UOB BANK, MALAYSIA
Software Consultant
Apr 2012 – Dec 2013
• Delivered banking middleware integrations on AS400 platforms.
• Led SIT, UAT, and release cycles for lending and core banking workloads.
EARLY CAREER (2000 – 2012)
Reliance Tech Services | Rediff.com | VSNL | Antaeus | NIIT
• Progressed from Network & Application Support to Senior Middleware Operations, building deep
foundations in production stability, customer impact, and technical leadership.
SELECTED GLOBAL IMPACT ACHIEVEMENTS
• Led IBM MQ RDQM upgrades (8.x → 9.1+) and cloud migration of middleware stacks in private cloud
environments.
• Built DR architecture for regulated financial platforms ensuring business continuity.
• Processed 100,000+ telecom customer porting transactions in 5 days during large-scale migration
programs.
• Winner – TCS AI Friday Hackathon, competing at Regional & National levels.
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CERTIFICATIONS
• PMP® – Project Management Institute
• Microsoft Certified: Azure DevOps Engineer Expert
• Microsoft Certified: Azure Administrator Associate
• Professional Scrum Product Owner (PSPO)
• INSEAD & TATA – Growth & Transformation Mindset
• Multiple TIBCO Certified Associate (TCA) Credentials
EDUCATION
• MBA – International Business Management, Sikkim Professional University (2023)
• Diploma in Business Management – ICFAI
• B.Com – University of Mumbai
GLOBAL ROLE TARGETS (ATS ALIGNED)
• Director / Senior Director – Technology Operations
• Head of Platform Engineering / SRE
• Global Service Delivery Director
• Cloud & DevOps Transformation Leader
• Middleware & Integration Practice Head
COMPENSATION TARGET
₹1.5 – ₹2.5 Crore INR+ annually (Global Equivalent) depending on geography, equity, and role scope.
References available upon request