Mike Ngoy Imani
Portland, ME 04101 | (207) 352-8962 | mikeimani3@gmail.com | linkedin.com/in/mikengoyimani/
INFORMATION TECHNOLOGY (IT) ENGINEER
Multilingual, enthusiastic, analytical technologist offering expertise in creating, executing, and administering secure, reliable IT infrastructure projects, resources, and business sectors. Innovative, strategic, results-driven business partner, effective communicator, and problem-solving project manager known for building strong partnerships to install, analyze, and troubleshoot hardware and software issues and provide remote support on-prem and SaaS, using tools such as CRM, Microsoft 365, databases, and servers. Collaborative leader and resourceful team player with demonstrated success in directing diverse, cross-functional teams to maintain quality and safety to industry standards, following the latest technological changes, and applying them to improve business operations and drive the attainment of company initiatives.
CORE COMPETENCIES
Customer Service | Communication – Interpersonal | Requirements Assessments | Troubleshooting | Quality Assurance | Risk Identification / Mitigation | Compliance | Process Improvements | Project / Program Management | Operational Strategy | Client / Partner / Stakeholder Engagement
TECHNICAL PROFICIENCIES
· Knowledge of: Java, Python, HTML, CSS, SQL scripting language | GitHub | Cloud Deployment software using Octopus | IIS, Ethernet network topology, TCP / IP protocol | LAN / WAN networking including firewall
· Administration / Maintenance: Operating Systems – Microsoft Windows, Unix, Linux | Microsoft Windows / Web Servers | Virtualization – VMware | Databases – Microsoft SQL and IBM Informix | SAP and Munis ERP.
· Other: Analytics | Metrics | Legal / Regulatory Guidelines
· Languages: Fluent in English, French, Swahili |
CERTIFICATION
AWS Web Services (AWS) – AWS Certified Cloud Practitioner, 2025
Google – Google AI Essentials Certificate, 2025
Digital Cloud Training – AWS Cloud Practitioner, 2024
EXPERIENCE
TYLER TECHNOLOGIES, Yarmouth, ME May 2022 – Present
Technical Services Support Specialist, March 2023 – Present
Managed and provided remote support for the operating system, database admin, servers, and workstations at the federal level.
· Executed database administration and maintenance for Microsoft SQL and IBM Informix.
· Orchestrated operating system administration for Microsoft Windows, Unix / Linux, and Virtualization – VMware.
· Deployed software through Octopus.
Associate Technical Services Support Specialist, May 2022 – March 2023
Monitored, analyzed, and troubleshot hardware and software problems.
IDEXX Laboratories, Westbrook, ME December 2021 – May 2022
Data Science Co-Op, March 2022 – May 2022
Leveraged basic knowledge of Python programming.
· Utilized basic knowledge of SQL Scripting Language.
· Provided data manipulation and analysis.
· Archived data.
Mike Ngoy Imani mikeimani3@gmail.com Page 2
Instrument Technician December 2021 – May 2022
Assembled and tested new or modified electrical, electro-mechanical, and mechanical components.
· Troubleshot, diagnosed, and repaired malfunctioning products.
· Recorded test procedures and reported on numerical and graphical data.
HANNAFORD DISTRIBUTION CENTER, ME June 2019 – December 2021
Warehouse Associate
Supported warehouse management, including shipping and receiving of products.
NICHOLS, Portland, ME March 2019 – May 2019
Machine Operator
Delivered visual and mechanical inspections of parts.
· Troubleshot minor equipment issues.
· Reported improper operation.
· Performed statistical process control (SPC) requirements.
· Assisted engineers with process improvement activities.
· Maintained quality standards and work area and equipment.
EDUCATION
Bachelor of Science (BS), Information Technology
University of Southern Maine (USM)
Associate degree, Information Technology
Southern Maine Community College (SMCC)